Terms and Conditions

Introduction to Terms

These Terms and Conditions explain your rights, responsibilities, and the rules that apply when you use our website, mobile applications, or any related services. The operator reserves the right to amend these terms at any time, and continued use of the platform after such changes constitutes acceptance of the updated version. It is your responsibility to check for updates regularly.

Account Registration and Eligibility

To open an account you must be at least eighteen years old and legally entitled to use the services in the jurisdiction where you are located. You may only register one account per person, household, IP address and payment method. All information supplied during registration must be accurate, complete and kept up to date. The operator may request additional documentation at any stage to verify your identity, age and place of residence.

Account Security

You are solely responsible for maintaining the confidentiality of your login details and for all activity that occurs under your account. Notify us immediately if you suspect any unauthorised access. We are not liable for any losses arising from your failure to keep your credentials secure. Sharing accounts with other individuals is strictly prohibited.

Deposits and Withdrawals

All financial transactions are processed through secure payment gateways. Funds deposited into your account may only be used for placing bets or playing games on the platform. Withdrawals are subject to standard verification checks designed to prevent fraud and money laundering. Processing times vary depending on the payment method chosen and the completeness of any verification documents requested.

Before any withdrawal can be processed we reserve the right to confirm that the funds have been turned over in accordance with applicable wagering requirements and that the account holder is the verified owner of the payment method being used. We do not accept third-party deposits or withdrawals.

Bonuses and Promotional Offers

From time to time we make bonus credits, free spins and other promotional offers available. Each promotion is governed by separate specific rules which are published alongside the offer. In the event of any conflict between these general terms and the specific promotion rules, the promotion rules shall prevail. All bonuses are subject to wagering requirements, maximum stake limits and time restrictions. Failure to meet the stated conditions may result in the bonus and any associated winnings being forfeited.

Game Rules and Fair Play

Every game available on the platform operates according to clearly defined rules which can be viewed before play. Outcomes are determined by certified random number generators or, in the case of live casino games, by independent dealers. You acknowledge that all games are subject to the inherent element of chance and that we cannot guarantee any specific result or return.

Any attempt to manipulate, abuse or interfere with the normal operation of games, including the use of automated scripts, bots or software designed to gain an unfair advantage, will result in immediate account suspension and permanent exclusion from the platform.

Prohibited Activities

You must not use the services for any unlawful purpose or in a manner that violates these terms. Prohibited conduct includes but is not limited to: providing false or misleading information, attempting to circumvent any security measures, colluding with other players, chargeback abuse, and using the platform while located in a jurisdiction where online gambling is illegal. We reserve the right to close accounts and withhold funds where such activity is identified.

Responsible Gambling

We are committed to promoting responsible gambling. Tools are available to help you manage your play, including deposit limits, loss limits, session-time reminders and self-exclusion options. If you feel that gambling is becoming a problem, we strongly encourage you to use these tools or contact our customer support team for further assistance. Self-exclusion is binding and we will take all reasonable steps to prevent you from re-opening an account during the exclusion period.

Limitation of Liability

To the fullest extent permitted by law, the operator shall not be liable for any indirect, incidental, special or consequential damages arising out of your use of the services. Our total liability to you shall not exceed the amount of money you have deposited into your account in the preceding twelve months. We do not accept responsibility for technical failures, communication errors, computer viruses or any force majeure events that may affect the availability or operation of the platform.

Changes to Terms and Termination

We may revise these Terms and Conditions at any time. The revised version will be published on the website and will take effect immediately upon publication. If you do not agree with any changes you must stop using the services. We also reserve the right to suspend or terminate your account at our sole discretion if you breach any of these terms or for any other valid reason.

Your continued use of Incognito Casino after any modification to these terms constitutes your acceptance of the updated conditions. These Terms and Conditions are governed by the laws of the jurisdiction in which the operator is licensed.