Privacy Policy

Information We Collect

When you join Incognito Casino or use our services, we collect information that enables us to provide a secure and personalised experience. This includes details provided during registration such as your name, date of birth, email address and residential address. We also gather payment-related data necessary to process deposits and withdrawals safely.

In addition to information you give us directly, our systems automatically record technical and usage data. This may include your IP address, browser type, device identifiers, pages visited and the times and dates of your activity. Such information helps us maintain the smooth operation of the platform and detect any irregular patterns that could indicate fraud or security risks.

How We Use Your Information

We use the data we collect to create and manage your account, verify your identity where required, and process all financial transactions efficiently. The information also allows us to offer customer support when you need assistance and to continually improve the games and features available on our site.

From time to time we may send you important service messages regarding account activity, security updates or changes to our terms. Where you have given clear consent, we may also send promotional communications about new games, bonuses and special offers. You can adjust these preferences at any time through your account settings.

Sharing and Disclosure

We do not sell or rent your personal information to third parties for marketing purposes. However, we may share data with carefully selected service providers who help us deliver our services. These include payment processors, identity verification partners, hosting providers and professional advisers. All such partners are contractually bound to protect your information and may only use it for the purposes we specify.

We may also disclose information if we are required to do so by law, regulation or governmental request, or to protect the rights, property or safety of Incognito Casino, our players or the public.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to distinguish you from other users, remember your preferences and provide a more tailored gaming experience. These small files help us analyse site traffic, monitor the effectiveness of our promotional campaigns and ensure the platform functions correctly across different devices.

You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may limit your ability to use some features of the site. We also work with trusted analytics partners who collect aggregated, non-identifiable data to help us understand overall user behaviour.

Data Security

We take the protection of your information seriously and employ industry-standard technical and organisational measures to prevent unauthorised access, accidental loss or unlawful processing. All sensitive data transmitted between your device and our servers is encrypted using secure protocols.

Despite these safeguards, no system can guarantee complete security. We encourage you to keep your login credentials confidential and to contact us immediately if you suspect any compromise of your account.

Your Rights and Choices

You have the right to access the personal data we hold about you, to request corrections if any details are inaccurate, and in certain circumstances to ask for deletion or restriction of processing. You may also object to processing based on legitimate interests or withdraw any consent previously given for marketing communications.

To exercise these rights or to obtain further information about how we handle your data, please contact our support team. We will respond to all valid requests within the timeframes required by law.

International Transfers

Some of our service providers are located outside the United Kingdom. When we transfer personal data to countries that do not offer the same level of protection as UK law, we ensure appropriate safeguards are in place through contractual agreements or other approved mechanisms.

Changes to This Privacy Policy

We may update this policy from time to time to reflect changes in our practices, technology or legal requirements. The revised version will be posted on this page with an updated effective date. We recommend that you review the Privacy Policy periodically so you remain aware of how we collect, use and protect your information.

By continuing to use Incognito Casino after any changes have been published, you acknowledge that you have read and understood the updated policy.