Table of Content

Who We Are and Contact Information

The website and services are operated by Trebloc Solutions, a company registered in Costa Rica under Corporate ID No. 3-102-93695. We act as the data controller for your personal information and take full responsibility for its processing.

For any questions about this policy or to exercise your data rights, contact our data privacy manager at [email protected]. We encourage you to reach out to us first with concerns before contacting regulatory authorities.

Changes to This Policy

We regularly review and update this Privacy Policy. You are responsible for keeping your personal details current, and we recommend checking back periodically for the latest version.

Third-Party Links

Our site may contain links to external websites, plugins, or applications. We are not responsible for their privacy practices, so please review their policies when visiting them.

Types of Data We Collect

We gather various categories of personal data, including:

  • Identity Data: name, username, date of birth, gender, and identification documents (e.g., passport photos for verification).
  • Contact Data: addresses, email, and phone numbers.
  • Financial Data: payment card or bank details.
  • Transaction Data: records of deposits, withdrawals, and service usage.
  • Technical Data: IP address, browser details, device information, and location data.
  • Profile Data: preferences, interests, feedback, and account activity.
  • Usage Data: details on how you navigate and use our site and services.
  • Marketing Data: your communication and promotion preferences.

We may also use aggregated or anonymized data for analytics, which does not identify individuals.

Consequences of Not Providing Data

Certain personal data is required by law or under our agreement with you to provide services. If you withhold it, we may be unable to offer full access, such as account features or transactions, and will notify you accordingly.

How We Collect Your Data

Data is collected through:

  • Direct interactions: forms, registration, customer support, or correspondence.
  • Automated means: cookies and similar technologies tracking browsing behavior (see our cookie information for details).
  • Third parties: analytics providers, advertising networks, payment processors, identity verification services, and public or aggregated sources.

How We Use Your Data

We process personal data to deliver secure, customized services and comply with obligations. Key purposes include:

  • Account creation and management (relying on contract performance).
  • Customer support and query resolution (contract performance and legitimate interests).
  • Service improvement and user insights (legitimate interests).
  • Marketing relevant offers (legitimate interests, with opt-out options).
  • Regulatory compliance, including anti-money laundering, fraud prevention, and KYC checks (legal obligations).

Marketing Communications

You may receive marketing from us if you have an account and haven’t opted out, or if you’ve explicitly consented. Opt out anytime via account settings or by contacting us. This won’t affect non-marketing communications.

Sharing Your Data

We may disclose data to:

  • Group companies for operational support.
  • External providers: IT services, game suppliers, payment processors, verification services, and marketing partners.
  • Professional advisors, regulators, tax authorities, or law enforcement as required.
  • Potential buyers in case of business transfers or mergers.

All recipients must protect your data and process it only as instructed.

Data Security

We implement robust measures to prevent unauthorized access, loss, or alteration of your data. Access is restricted to those who need it, and we have procedures for handling suspected breaches, notifying you and regulators when required.

Data Retention

Personal data is kept only as long as necessary for the original purposes, legal requirements, or potential disputes. Factors include data sensitivity, risk, and regulatory needs. You may request deletion in certain cases, and we may anonymize data for ongoing research.

Your Legal Rights

Depending on applicable laws, you may have rights to:

  • Access your data.
  • Correct inaccurate information.
  • Request erasure (subject to legal exceptions).
  • Object to processing.
  • Restrict processing in specific situations.
  • Request data transfer in a portable format.

Contact us to exercise these rights. We respond promptly, usually within one month, and may verify your identity for security. No fee is typically charged unless requests are excessive.